Terms and Conditions.
Data protection.

A los efectos del cumplimiento del Reglamento (UE) 2016/679 del Parlamento Europeo, de 27 de abril (GDPR), y la Ley Orgánica 3/2018, de Protección de Datos Personales y garantía de los derechos digitales de 5 de diciembre (LOPDGDD), se establece la siguiente información:

Responsible for treatment:

Company name: KuadriCar S.L.. CIF: B44894012. Address: Calle Batalla del Ebro number 10. 35008 Las Palmas de Gran Canaria Las Palmas. Mail: administracion@kuadricar.com.

Purpose

The information provided by interested parties through any of the different forms that are made available on the website as well as through the Whatsapp app, is processed in order to manage the sending of the information requested, being able to develop, if necessary, a commercial profile, based on the information provided.
No automated decisions will be made on the basis of such a profile.
The personal data provided will be kept as long as the business relationship is maintained, and their deletion is not requested by the interested party.

Legitimation

The consent of the person concerned is requested for the processing of his/her data and the prospective offer of products and services.

Addressees

Personal data will not be disclosed to third parties, except, where appropriate, to other group companies for internal administrative purposes.

Rights

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when the data is no longer necessary for the purposes for which it was collected.
Data subjects may also, under certain circumstances, limit or object to the processing of their data, as well as request data portability.
You also have the right to withdraw your consent and to file a complaint with the Supervisory Authority.
To exercise your rights, you should contact the person in charge at the address shown in the first box, accompanied by a copy of the identity document of the person concerned.

1. Who is responsible for the processing of your personal data?

KuadriCar S.L., CIF: B44894012, address: Calle Batalla del Ebro number 10. 35008 Las Palmas de Gran Canaria Las Palmas and email administracion@kuadricar.com is RESPONSIBLE for the processing of personal data of the USER and informs you that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD).

2. For what purposes are the data processed and what is the basis for the legitimacy of the processing?

The information provided by the interested parties is processed in order to manage the sending of the information requested, being able to elaborate, if necessary, a commercial profile, based on the information provided.
Process orders, requests, respond to queries or any type of request made by the USER through any of the forms of contact that are made available on the RESPONSIBLE’s website.

3. How long is the data retained?

The personal data provided will be kept as long as the business relationship is maintained, and their deletion is not requested by the interested party.
When no longer needed, they will be deleted with appropriate security measures.

4. What rights exist and how to exercise them?

The persons concerned have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, data subjects may also object to the processing of their data.
You will also have the right to withdraw the consent given and to complain to the Control Authority.

To exercise your rights you should contact the Responsible at the address Calle Batalla del Ebro number 10.
35008 Las Palmas de Gran Canaria Las Palmas accompanied by a copy of the identity document of the interested party.

The current data protection regulations protect you in a series of rights in relation to the use we make of your data.
Each and every one of your rights are unipersonal and non-transferable, that is to say, they can only be exercised by the owner of the data, after verifying his or her identity.

The following are the rights you are entitled to:

* Request ACCESS to your personal data.

* Request the RECTIFICATION of your data.

* Request the DELETION or elimination of your data (right to be “forgotten”).

* LIMIT or OPT OUT of our use of your information.

* Right to the PORTABILITY of your data for cases of telecommunications or internet services.

* Right to WITHDRAW your consent at any time.

* You will have the right to file a complaint with the Spanish Data Protection Agency through www.aepd.es.

To exercise your rights of access, rectification, deletion, limitation or opposition, portability and withdrawal of your consent, you should contact the Responsible at the address Calle Batalla del Ebro number 10 35008 Las Palmas de Gran Canaria Las Palmas .

5. To whom do we provide your personal data?
Addressees

Personal data will not be disclosed to third parties, except, where applicable, to other group companies for internal administrative purposes or unless required by law.

6. Are automated decisions made?

No automated decisions will be made based on the business profile.

7. Are there any international data transfers?

We do not make international transfers of your data

8. Why may we process your personal data?

The consent of the person concerned is requested for the processing of his/her data and the prospective offer of products and services.
The personal data obtained through the forms on the website will be processed only on the basis of the consent given by the interested party, through the acceptance of the box provided for this purpose.
This consent may be withdrawn at any time.

Legitimate interest of the responsible party.
The statistical information obtained from the website will be processed on the basis of the legitimate interest of the responsible party.
This information does not allow the user to be identified.

Legal Notice

All text, photographs, logos, coupons, products, services and images displayed, as well as, where appropriate, voice messages, are collected under the sole and exclusive responsibility of KUADRICAR S. L., who is responsible for the accuracy of the information contained on the website.

There are complaint forms available to the consumer at the address of KUADRICAR S.L., CIF: B44894012. 10 Batalla del Ebro Street. 35008 Las Palmas de Gran Canaria Las Palmas, and can be contacted at any time at the e-mail address administracion@kuadricar.com.

In accordance with the provisions of national and EU legislation with respect to consumer protection, recourse to an online complaint and dispute resolution mechanism is provided in accordance with Article 14 of EU Regulation 524/2013.
This platform is provided by the Commission and is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.

ANNEX I: TERMS OF USE OF THE PLATFORM

Acceptance of Terms

Use of the Platform implies full and unreserved acceptance of the provisions included in these Terms, in the version published by KuadriCar at the time the User accesses the Platform.
The acceptance of these Terms is a prior and indispensable step for the use of the services provided by KuadriCar.

Registration and Access

2.1. Registration Requirements: To use the services offered by KuadriCar, Users must complete the registration process, providing true, accurate and complete information as requested in the corresponding form.

Account Security: Users are responsible for maintaining the confidentiality of their account information and password, as well as all activities that occur under their account.

3. Use of the Platform

User Conduct: Users agree to use the Platform and its services in accordance with the law, morality, public order and these Terms.
It is strictly forbidden to use the Platform for illegal purposes or effects, harmful to the rights and interests of others, or in any way damage, disable, overburden, or impair the Platform and services or prevent the normal use or enjoyment of the Platform by other Users.

3.2. Specific Restrictions: Without limiting the generality of the foregoing, Users shall refrain from:

• Perform actions that may produce on the Platform or through it, by any means, any kind of damage to KuadriCar’s systems or to third parties.
• To carry out without due authorization any type of advertising or commercial information directly or covertly, to send mass mailings (“spamming”) or to send large messages with the purpose of blocking network servers.

4. Intellectual and Industrial Property

All the content of the Platform, including, without limitation, texts, photographs, graphics, images, icons, technology, software, as well as its graphic design and source codes, constitute a work whose property belongs to KuadriCar, without any of the exploitation rights over them being understood to be transferred to the User beyond what is strictly necessary for the correct use of the Platform.

5. Modifications to the Terms

KuadriCar reserves the right to modify, at any time, the presentation and configuration of the Platform, as well as these Terms.
Users will always have these Terms available in a visible place, freely accessible for any queries they may wish to make.

7. Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Spain.
KuadriCar and the User agree to submit any dispute that may arise from the provision of the products or services subject to these Terms, to the courts and tribunals of the User’s domicile.

ANNEX II: PRIVACY AND DATA PROTECTION POLICY

Collection of Personal Data

1.1. Data Provided by Users: KuadriCar collects personal data that Users provide when registering on the Platform, including, but not limited to, name, email address, telephone number and location data.

1.2. Automatically Collected Data: When you access and use the Platform, certain information is automatically collected, including, but not limited to, IP address, device type, browser used and browsing patterns.

2. Use of Personal Data

Personal data collected by KuadriCar is used for the purpose of:

• To provide, maintain, protect and improve the services offered through the Platform.
• Manage the contractual relationship with Users, including communication related to the services offered.
• Comply with applicable legal obligations.

3. Sharing of Personal Data

3.1. KuadriCar does not share personal data with third parties without the explicit consent of Users, except in the following circumstances:

• Service providers acting as processors on behalf of KuadriCar and under its instructions.
• When required by law, in response to legal process or to protect the rights, property or safety of KuadriCar, our Users or others.

4. User Rights

Users have the right to:

• Access to your personal data.
• Request the rectification of inaccurate data.
• Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• Object to the processing of your data in certain circumstances and for reasons related to your particular situation.
• Request the limitation of the processing of your data under the conditions established by the GDPR.

5. Data Security

KuadriCar implements technical and organizational security measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction.
However, no security system is impenetrable, so KuadriCar cannot guarantee the security of information.

6. Modifications to the Privacy Policy

KuadriCar reserves the right to modify this Privacy Policy at any time.
The modifications will become effective immediately after their publication on the Platform.
Users will be informed of any substantial change in the way we treat personal data.

ANNEX III: GOOD PRACTICE GUIDE FOR OPERATORS

Commitment to Quality of Service

Punctuality: Operators should strive to arrive on time for all scheduled pick-ups, recognizing that punctuality is a critical factor in passenger satisfaction.

Personal Appearance: Maintain a neat and professional appearance at all times, which includes wearing appropriate attire and maintaining good personal hygiene practices.

Vehicle Maintenance: Ensure that the vehicle is clean, well maintained and complies with all vehicle safety regulations.
This includes periodic inspections and the prompt resolution of any mechanical problems.

2. Effective Communication

2.1. Clarity in Communication: Communicate clearly and respectfully with passengers, avoiding technical jargon or terms that may not be understood by all.

2.2. Willingness to answer questions: Be willing to answer passengers’ questions about the trip, fares, routes, and any other concerns they may have.

3. Professional Conduct

3.1. Respect and Courtesy: Treat all passengers with respect and courtesy, regardless of their origin, religion, gender, sexual orientation, disability, or any other characteristic.

Privacy and Confidentiality: Respect the privacy of passengers and not disclose personal information without their consent.

3.3. Conflict Management: Adopt a calm and professional approach in conflict situations, avoiding confrontation and seeking peaceful solutions.

4. Safety and Welfare

4.1. Passenger Safety: Prioritize passenger safety at all times.
This includes driving responsibly, obeying traffic laws and avoiding distractions while driving.

Operator Welfare: Recognize the importance of the Operator’s welfare.
Take adequate breaks, avoid fatigue and seek support when necessary.

5. Respect for the Environment

Efficient Driving: Practice driving techniques that promote fuel efficiency and reduce CO2 emissions.

Use of Clean Technologies: When possible, consider transitioning to hybrid or electric vehicles to minimize environmental impact.

5. Continuous Improvement

6.1. Education and Training: Participate in training sessions offered by KuadriCar to improve service skills and learn about the latest innovations in the transportation sector.

Constructive Feedback: Accept and use feedback from passengers and KuadriCar to continually improve service.

7. Conclusion

This best practices guide is an essential component to ensure excellence in the service that Operators offer through KuadriCar.
By adhering to these principles, Operators will not only enhance the passenger experience, but also contribute to a positive and professional image of the cab service as a whole.